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Home > Rigel Care > Terms & Privacy Policy
 
TERMS & PRIVACY POLICY
 
 

Sales Terms and Conditions for EXPORT

1.       Prices

  1. Price quoted in USD unless otherwise stated.
  2. Price stated valid for 90 days from date of this quotation and for this project only.
  3. Price quoted only on supply and for white colour sanitary wares.

 2.       Terms of Payment

  1. TT upon order confirmation.
  2. Rigel reserved the rights to hold on to the delivery if outstanding payment are not received.
  3. Deposit collected will not be refundable.

 3.       Lead Time & Delivery

  1. Min. lead time of 8 to 10 weeks upon confirmation of order.
  2. Inventory storage charges of 10% of shipment invoice value per week shall be imposed due to delay in the collection of goods, payment of such to be settled prior to delivery.

 4.       Cancellation & Exchange

  1. Cancellations or exchange (subject to stock availability) are subject to min. 40% surcharge.
  2. No cancellation of order is allowed for customized item.

 5.       Warranty

  1. Rigel Technology shall provide Twelve (12) months warranty for workmanship and materials with effect from date of delivery or certified completion date for project.
  2. During the warranty period, all manufacturing defects will be repaired at no cost and the subsequent replacements, if necessary, will be made free of charge, upon the condition that the products were properly installed and operated within specified environmental conditions. This warranty does not extend to washroom accessories or other peripheral items.
  3. This warranty does not apply wear and tear due to exposure to harsh conditions, Misuse, negligence or accidents, Public abuse or vandalism. Repair or alteration of products done without authorization or consultation from Rigel, Repair or alteration works that do not comply with manufacturer’s installation instructions and repair or alteration works that are done without using genuine spare parts supplied by Rigel.

 

Sales Terms and Conditions for LOCAL

 1.       Prices

  1. Price quoted in Singapore Dollars, excluding GST.
  2. Price stated valid for 30 days from date of this quotation and for this project only.
  3. Price quoted only on supply and for white colour sanitary wares.

 2.       Terms of Payment

  1. COD with 30% down payment upon receipt of official confirmation order.
  2. Full payment must be made at least 5 working days prior to delivery.
  3. Rigel reserve the rights to suspend the delivery if payment is not received in order.

 3.       Lead Time & Delivery

  1. Min. lead time of 8 to 10 weeks upon receipt of confirmation order with delivery schedule.
  2. To provide at least 3 working days notice prior to delivery date.
  3. Delivery shall be made to centralised ground floor level.
  4. Free delivery within Singapore for purchase above S$500.00.
  5. Transportation charges S$50.00 per trip, subject to GST, is applicable for any additional trip for purchase less than $500.00
  6. Any delay in delivery based on scheduled as furnished by customer, Rigel will provide storage of up to 2 weeks as per goodwill, after which Rigel will impose surcharge of up to 5% of each order per day.
  7. Customer to provide revised schedule, failing which Rigel shall not hesitate to release the goods for others. The revised schedule shall subject to new lead time and production schedule.

 4.       Cancellation & Exchange

  1. Cancellations or exchange (subject to stock availability) are subject to min. 40% surcharge.
  2. Exchanged/returned shall be in original packaging and good condition else Rigel reserve the right to reject the items and these shall form part of the billing.
  3. Indent and customisation items are subject to 100% cancellation charges.
  4. Deposit collected will not be refundable.

 5.       Warranty

  1. Rigel Technology shall provide Twelve (12) months warranty for workmanship and materials with effect from date of delivery or certified completion date
  2. for project.
  3. During the warranty period, all manufacturing defects will be repaired at no cost and the subsequent replacements, if necessary, will be made free of charge, upon the condition that the products were properly installed and operated within specified environmental conditions. This warranty does not extend to washroom accessories or other peripheral items.
  4. This warranty does not apply wear and tear due to exposure to harsh conditions, Misuse, negligence or accidents, Public abuse or vandalism. Repair or alteration of products done without authorization or consultation from Rigel, Repair or alteration works that do not comply with manufacturer’s installation instructions and repair or alteration works that are done without using genuine spare parts supplied by Rigel.

 6.       Samples

  1. Samples are only on loan basis for period of 3 months.
  2. All samples must be returned at the last delivery of each order, failing which this shall form part of the order.

 

Warranty Policy

Rigel hereby provides 12-months warranty for all sanitary wares and fittings as supplied by Rigel Technology (Singapore) Private Limited with effect from the date of purchase.

During the warranty period, all manufacturing defects will be repaired at no cost and the subsequent replacements, if necessary, will be made free of charge, upon the condition that the products were properly installed and operated within specified environmental conditions. This warranty card does not extend to washroom accessories or other peripheral items.

THIS WARRANTY CARD DOES NOT APPLY TO

  1. Wear and tear due to exposure to harsh conditions
  2. Misuse, negligence or accidents
  3. Public abuse or vandalism
  4. Repair or alteration of products done without authorisation or consultation from Rigel
  5. Repair or alteration works that do not comply with manufacturer’s installation instructions
  6. Repair or alteration works that are done without using genuine spare parts supplied by Rigel

In Additional, Rigel will not be liable for any incidental or consequential damages, including loss of profits or savings, that arise out of the use or misuse of the products.

The term of this warranty are only valid after

  1. Full payment has been made
  2. The official warranty card has been completely and correctly filled out in ink and returned to Rigel within 14 days of purchase. Loss or misplacement of the card and/or amendments done without authorisation will render the warranty null and void.